An exceptional course that was both practical and effective. Chuck’s ability to deliver the information in an entertaining and educating way was nothing short of exceptional. A course that shouldn’t be missed.

Georgie Farmer, Diners Club

“The course was educational, motivational but most of all positively practical.”

Anjail Monteiro, Kwik Kopy

“I have never been subjected to a more relevant, complete and easy to understand training session.”

Craig Sharp, Anthony’s Fine Jewellers

“I found the course extremely rewarding and have felt my personal skills and harmony lifted.”

Tim Lunn, Ashley & Munroe Accountants

“Chuck’s infectious enthusiasm combined with his broad business and sales acumen has served us well. I would recommend his services unequivocally.”

Bill Dean, Boral Bricks

How to Get Customers to Come Back

Setting your sights on winning a sale without regard to fostering repeat or referral business is short-sighted.  “The life blood of any business is new business,” is a colossal understatement given that the most profitable businesses repeat business and repeat business can only come from new business.

Service is a powerful success component in the business world; unfortunately service has been watered down and poorly delivered in cookie-cutter fashion. Customer service is much more about living a philosophy then carrying out a tactic. The Boomerang Effect will give you the philosophy and the skills to deliver unmatched service.

For more information, please contact us by clicking the button below.

The Boomerang Effect will teach you how to:


  • Spot the difference between wants, needs and expectations
  • Make the invisible – visible
  • Create more repeat business through superior customer service
  • Create low cost added value
  • Spot the difference between opposition and competition
  • Artfully handle customer complaints
  • The ACME principle of customer service

Service is that silent factor consumers can make a lot of noise about. The way customers talk about your service can spread like wild fire. So if they are going to talk, and they will, let’s make sure that each and every one of them is a RAVING Fan!

Contact us to learn more about this program!

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